Support
Last updated: 11 October 2026You get a reply, usually within a day. This page says how to reach us and what to expect.Three ways to reach us
- The Help button inside the app, which sends your message with the page you were on.
- The contact form at peasandpans.com/contact.
- Email to hello@peasandpans.com.
Open the contact form.Who answers
The founder reads your message, and is the person who can fix what it describes.What to expect
A reply by email, usually within a day.A bug you report gets a reply that says what we found and when it will be fixed, and a second message when it is.A refund request gets an answer within two business days, and the money goes back through Paddle to the original payment method, usually within 5 to 10 days. The policy is in the terms.A security report, with "security" in the subject, gets an answer within two business days.What we do not do
Phone calls and live chat. The time goes into fixing things.There is no status page yet. If something looks down, the fastest word is an email.